Online Customer Support Officer

Job description:

SanDisk is currently seeking a motivated and driven Online Customer Support Officer to join our team in Sydney, New South Wales. This is a part-time entry-level position with no prior experience required.

Responsibilities: 1. Provide online customer support through various channels such as email, chat, and social media. 2. Assist customers with product inquiries, troubleshooting, and technical support. 3. Resolve customer complaints in a timely and professional manner. 4. Collaborate with other departments to address customer issues and improve overall customer satisfaction. 5. Maintain accurate records of customer interactions and transactions. 6. Identify opportunities for improvement in the online customer support process. 7. Provide feedback to management on customer trends and issues.

Requirements: 1. Must be driven and motivated to provide excellent customer service. 2. Attention to detail is a must in order to accurately address customer inquiries. 3. Strong strategic planning skills to anticipate and resolve customer issues effectively. 4. Excellent communication skills, both written and verbal. 5. Ability to work independently and as part of a team. 6. Knowledge of basic computer applications and software. 7. Willingness to learn and adapt to new technologies and tools.

Benefits: 1. Medical coverage for part-time employees. 2. Relocation allowance for eligible candidates. 3. Company-provided transportation for work-related travel.

Working environment: At SanDisk, we encourage a culture of ongoing learning and development to support personal and professional growth. We provide training and development opportunities to help our employees succeed in their roles.

Deadline to apply: June 28, 2024

Equal opportunity statement: SanDisk is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.