Online Customer Support Representative

Job Description:

Illinois Tool Works (ITW) is seeking a motivated and resourceful Online Customer Support Representative to join our team in Sydney, New South Wales, AU. As an Entry Level position with no required experience, this part-time role offers the opportunity to gain valuable skills and experience in a dynamic work environment.

Responsibilities: 1. Provide exceptional customer support via online channels including email, live chat, and social media. 2. Resolve customer inquiries and issues in a timely and professional manner. 3. Communicate with customers to provide product information, troubleshoot problems, and process orders. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Utilize company resources and systems to accurately document customer interactions. 6. Monitor and respond to customer reviews and feedback online. 7. Maintain a positive and resilient attitude in all customer interactions. 8. Assist in planning and executing online customer support strategies. 9. Stay up-to-date on products, services, and industry trends to provide accurate information to customers. 10. Contribute to a positive and energetic work environment.

Requirements: 1. Resourceful and resilient personality traits. 2. Strong presentation and planning skills. 3. Excellent written and verbal communication abilities. 4. Ability to work in a fast-paced and rapidly evolving environment. 5. High attention to detail and accuracy in customer interactions. 6. Proficiency in using online communication tools and systems. 7. Ability to work independently and as part of a team. 8. Available to work part-time hours, with flexibility for remote work. 9. Must be located in Sydney, New South Wales, AU.

Benefits: 1. Remote work flexibility. 2. Paid sick leave. 3. Company transportation for in-person meetings or events.

Working Environment: At ITW, you will thrive in an energetic and rapidly evolving work setting where your contributions are valued and recognized. We foster a collaborative and supportive environment where team members are encouraged to grow and develop their skills.

Equal Opportunity Statement: ITW is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome all qualified applicants, regardless of race, gender, age, religion, sexual orientation, or disability.

Deadline to Apply: 2024-05-15

Don't miss out on this exciting opportunity to kickstart your career in online customer support with Illinois Tool Works. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.