Online Live Chat Manager

Job Description:

Owens-Illinois is seeking a dynamic and experienced Online Live Chat Manager to join our team in Melbourne, Victoria, AU. This part-time position is ideal for a candidate with 7 years of experience in a similar role. As a Mid-to-Senior Level role, the Online Live Chat Manager will be responsible for managing the online live chat operations for the company.

Responsibilities: - Manage the online live chat team, including scheduling, training, and performance reviews - Develop and implement strategies to improve customer engagement and satisfaction through live chat - Monitor chat interactions to ensure quality and compliance with company standards - Analyze chat data to identify trends and opportunities for improvement - Collaborate with other departments to coordinate chat support for various initiatives - Stay current on industry trends and best practices in online chat management - Provide regular reports and feedback to upper management on chat performance and metrics - Maintain a positive and professional attitude when interacting with customers and team members

Requirements: - 7 years of experience in online chat management or a related field - Confident and driven personality traits - Strong negotiation and people management skills - Ability to work independently and as part of a team - Excellent written and verbal communication skills - Bachelor's degree in a relevant field preferred - Proficiency in chat software and CRM systems

Benefits: - Gym membership - Training & professional development opportunities - Dental insurance

Working Environment: At Owens-Illinois, we embrace creativity in a culture that values fresh ideas and inventive solutions. We believe in fostering a supportive and inclusive work environment where employees are encouraged to strive for excellence and grow in their careers.

Equal Opportunity Statement: Owens-Illinois is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-05-18

Join our team at Owens-Illinois and take your career to the next level as an Online Live Chat Manager. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.