Online Live Chat Manager

As the Online Live Chat Manager at Guardian Life Insurance Co. of America, you will be responsible for overseeing our online live chat platform and ensuring a seamless, positive experience for our customers. This part-time position based in Sydney, New South Wales, AU is ideal for someone with at least 8 years of experience in a similar role and is looking to take on a new challenge in a dynamic and fast-paced environment.

Responsibilities: - Manage and supervise a team of online chat representatives, providing guidance and support as needed - Monitor chat interactions to ensure quality and accuracy, and provide feedback for improvement - Develop and implement strategies to improve customer engagement and satisfaction through the live chat platform - Work closely with other departments, such as customer service and marketing, to align online chat initiatives with overall business goals - Analyze data and metrics to track performance and identify areas for improvement - Stay up-to-date on industry trends and best practices to continuously improve the online chat experience

Requirements: - 8+ years of experience in a customer service or online chat management role - Passionate about providing exceptional customer service and creating positive experiences - Resourceful problem-solver with strong communication skills - Creative thinker who can come up with innovative solutions to improve the live chat platform - Team player who can collaborate effectively with others and foster a spirit of cooperation

Benefits: - Employee discounts on insurance products - Paid sick leave for part-time employees - Relocation allowance for eligible candidates

Working Environment: At Guardian Life Insurance Co. of America, we believe in paving the way for diversity and inclusivity, creating a culture of belonging where every employee can thrive and contribute to our success.

Equal Opportunity Statement: Guardian Life Insurance Co. of America is an equal opportunity employer and is committed to providing a workplace that is free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by law.

Deadline to apply: June 10, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.