Online Support Manager

Freeport-McMoRan is currently seeking a part-time Online Support Manager to join our team in Adelaide, South Australia. As an Associate Level position, the ideal candidate should have at least 5 years of experience in a similar role.

Responsibilities: - Provide online support to customers and clients via various communication channels such as email, chat, and social media - Manage and resolve customer inquiries and issues in a timely and efficient manner - Collaborate with internal teams to address technical issues and escalate complex problems to the appropriate department - Monitor online reviews and respond to feedback and inquiries in a professional manner - Analyze data and trends to improve online support processes and customer satisfaction - Develop and implement strategies to increase customer engagement and retention - Provide training and guidance to team members on best practices for online support

Requirements: - Resourceful and reliable individual with strong problem-solving skills - Excellent research skills and ability to find creative solutions to customer problems - Innovative mindset and willingness to adapt to new technologies and trends - Experience in managing online support channels and interacting with customers online - Strong communication and interpersonal skills - Ability to work independently and in a team environment - Knowledge of CRM software and online support tools - Bachelor's degree in a related field is preferred

Benefits: - Training and professional development opportunities - Employee discounts on company products and services - Retirement plan options - Empowering work environment that encourages employees to take ownership and make impactful decisions

Equal Opportunity Statement: Freeport-McMoRan is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status in accordance with applicable laws. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

Deadline to apply: May 18, 2024

If you meet the requirements and are looking for a rewarding opportunity to grow your career in online support management, we encourage you to apply for this position with Freeport-McMoRan in Adelaide, South Australia.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.