Online Support Manager

Job Description:

Penske Automotive Group is seeking a dedicated and resourceful Online Support Manager to join our team in Canberra, Australian Capital Territory. As a Mid-to-Senior Level position, we require a candidate with at least 6 years of experience in a similar role.

Responsibilities: - Manage and oversee the online support team, ensuring all customer inquiries and concerns are addressed in a timely and professional manner - Develop and implement strategies to enhance customer satisfaction and retention through online channels - Monitor key performance indicators and metrics to analyze the effectiveness of online support efforts - Collaborate with cross-functional teams to identify opportunities for improvement and optimize processes - Conduct regular training sessions to ensure team members are up-to-date on company policies and procedures - Stay informed about industry trends and best practices to continually improve online support services

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - Strong communication and interpersonal skills - Proven experience in managing online support teams - Proficiency in CRM software and other relevant tools - Ability to multitask and prioritize tasks effectively - Negotiation skills and adaptability to handle various customer situations

Personality traits: - Dedicated - Resourceful

Soft skills: - Negotiation - Adaptability

Benefits: - Training & professional development opportunities - Free food provided during working hours - Joining Bonus for new hires

Working environment: At Penske Automotive Group, we strive for excellence and uphold high standards in all endeavors. We believe in a collaborative and supportive team culture where every member is valued and empowered to reach their full potential.

Deadline to apply: July 5, 2024

Equal Opportunity Statement: Penske Automotive Group is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.