Online Support Specialist

Job Description:

ConAgra Foods is seeking a passionate and dedicated Online Support Specialist to join our team in Sydney, New South Wales, AU on a part-time basis. As an Associate Level position, the ideal candidate should have at least 2 years of experience in a similar role.

Responsibilities: 1. Provide online support to customers via email, chat, and social media platforms. 2. Resolve customer inquiries and issues in a timely and professional manner. 3. Collaborate with internal teams to escalate and resolve complex customer problems. 4. Monitor and maintain online customer satisfaction levels. 5. Assist in developing and implementing online support strategies. 6. Stay updated on company products, promotions, and policies to provide accurate information to customers. 7. Collect and analyze customer feedback to improve online support services. 8. Collaborate with the marketing team to promote online support services.

Requirements: 1. Confident and reliable individual who can handle customer inquiries effectively. 2. Excellent teamwork and decision-making skills. 3. Strong written and verbal communication skills. 4. Knowledge of online support tools and platforms. 5. Ability to multitask and work in a fast-paced environment. 6. Proficiency in MS Office and CRM software. 7. Experience in a customer service role is a plus.

Benefits: 1. Training & professional development opportunities to enhance skills. 2. Company-provided equipment to perform job duties effectively. 3. Employee discounts on ConAgra Foods products. 4. A working environment that sparks creativity and motivation to inspire greatness.

Equal Opportunity Statement: ConAgra Foods is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We celebrate diversity and do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: July 5, 2024

Join ConAgra Foods and be part of a dynamic team that values your skills and contributions to provide excellent online support to our customers. Apply now and embark on a rewarding career with us!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.