Online Web Chat Officer

Job Description:

Group 1 Automotive is seeking a passionate and hardworking Online Web Chat Officer to join our team in Perth, Western Australia. As an Entry Level position, no prior experience is required, making this an excellent opportunity for individuals looking to start their career in a fast-paced and dynamic industry.

Responsibilities: - Engage with customers through online chat to provide information about our products and services - Answer customer queries in a timely and professional manner - Assist customers with online purchases and guide them through the process - Collaborate with team members to ensure a seamless online shopping experience for customers - Utilize decision-making skills to handle customer complaints and resolve issues effectively - Work with the marketing team to promote special offers and promotions through the online chat platform - Maintain a high level of customer satisfaction and build long-lasting relationships with clients

Requirements: - Strong communication skills and the ability to multitask - Passion for customer service and helping others - Ability to work well in a team and contribute to a positive work environment - Proficient in using online chat platforms and basic computer skills - Must be detail-oriented and able to prioritize tasks effectively - Willingness to learn and adapt to new technologies and processes - Available to work part-time hours with a flexible schedule

Benefits: - Free accommodation for employees - Free food provided during working hours - Parental leave for eligible employees

Working Environment: At Group 1 Automotive, we believe in aligning work with a greater purpose and contributing to a meaningful mission. As an Online Web Chat Officer, you will play a crucial role in providing exceptional customer service and helping customers find the perfect vehicle for their needs.

Deadline to Apply: Interested candidates must submit their applications by June 10, 2024.

Equal Opportunity Statement: Group 1 Automotive is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.