Online Web Chat Officer

Job Description:

Waste Management is seeking a motivated and independent Online Web Chat Officer to join our team in Brisbane, Queensland. This part-time position at the Associate Level requires a minimum of 2 years of experience in a similar role. As an Online Web Chat Officer, you will be responsible for managing online customer inquiries and providing exceptional service through our website's chat feature.

Responsibilities: 1. Engage with customers through live chat to assist with inquiries, resolve issues, and provide information about Waste Management services. 2. Respond to customer inquiries in a timely and professional manner to ensure customer satisfaction. 3. Collaborate with other team members to address customer concerns and escalate issues as needed. 4. Maintain accurate records of customer interactions and follow up on customer inquiries as necessary. 5. Proactively identify opportunities to improve the online chat experience and make recommendations for enhancements. 6. Stay up to date on Waste Management products and services to provide accurate information to customers. 7. Adhere to company policies and procedures related to online customer service.

Requirements: 1. Minimum of 2 years of experience in a customer service role, preferably with online chat experience. 2. Excellent communication skills, both written and verbal. 3. Strong interpersonal skills and the ability to work well in a team. 4. Ability to multitask and prioritize workload to meet deadlines. 5. Strong problem-solving skills and the ability to remain calm under pressure. 6. Proficiency in computer systems and online chat platforms. 7. Must be motivated, independent, and possess strong persuasion skills.

Benefits: - Company transportation - Parental leave - Vision insurance

Working Environment: At Waste Management, we pride ourselves on being a company that transcends borders, promoting collaboration on a global scale. Our diverse and inclusive work environment values teamwork and innovation, providing employees with opportunities for growth and development.

Deadline to apply: 2024-06-12

Equal Opportunity Statement: Waste Management is an equal opportunities employer and welcomes applications from all qualified individuals, regardless of race, gender, age, religion, or disability. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.