Support Associate

**Job Description: Support Associate**

**Company**: Xerox **Location**: Melbourne, Victoria, AU **Job Type**: Part-time **Seniority**: Entry Level **Years of Experience**: 0

**Responsibilities**: 1. Provide exceptional customer support to clients through various channels such as phone, email, and chat. 2. Assist with troubleshooting technical issues and escalating complex problems to the appropriate team. 3. Work closely with other team members to ensure a seamless customer experience. 4. Proactively identify opportunities to improve processes and efficiency within the support team. 5. Maintain detailed records of customer interactions and resolutions in the CRM system. 6. Stay current on product knowledge and updates to effectively assist customers with their inquiries. 7. Collaborate with other departments to provide feedback on common customer pain points and suggest solutions.

**Requirements**: 1. Adaptable and able to thrive in a fast-paced environment with changing priorities. 2. Driven to exceed customer expectations and achieve performance goals. 3. Strong decision-making skills and the ability to persuade customers towards a resolution. 4. Excellent communication skills, both written and verbal. 5. Tech-savvy with the ability to learn new systems and tools quickly. 6. Ability to work well independently as well as part of a team. 7. Basic knowledge of Microsoft Office suite. 8. High school diploma or equivalent.

**Benefits**: 1. Gym membership. 2. Visa sponsorship for eligible candidates. 3. Profit sharing opportunities.

**Working Environment**: At Xerox, we strive to cultivate a sense of ownership and responsibility at every level. We encourage collaboration and idea-sharing to drive innovation and success.

**Deadline to Apply**: 2024-07-03

**Equal Opportunity Statement**: Xerox is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.