Remote Support Associate

Job Description:

Berkshire Hathaway is seeking a Remote Support Associate to join our team in Brisbane, Queensland, AU. This part-time position at the Associate level requires a minimum of 4 years of experience in a customer support role.

Responsibilities: - Provide remote support to customers via phone, email, and chat - Troubleshoot technical issues and provide solutions in a timely manner - Maintain accurate records of customer interactions and transactions - Collaborate with internal teams to escalate complex issues and provide feedback for product improvement - Stay up to date on product knowledge and industry trends to better assist customers - Meet and exceed performance targets for customer satisfaction and resolution times

Requirements: - Resilient and passionate attitude towards customer service - Excellent communication skills, both written and verbal - Strong strategic planning abilities to effectively prioritize and manage workload - Ability to work independently and in a team environment - Familiarity with remote support tools and software - Experience in a fast-paced customer support environment is preferred

Benefits: - Employee discounts on products and services - Parental leave for eligible employees - Medical coverage for part-time employees

Working Environment: At Berkshire Hathaway, you will have the opportunity to achieve success in a high-energy workplace focused on delivering impactful results. Our team values collaboration, innovation, and personal growth, offering a dynamic environment for professional development.

Deadline to Apply: July 14, 2024

Equal Opportunity Statement: Berkshire Hathaway is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.