Support Associate - Work from home

As a Support Associate at NiSource, you will play a vital role in providing remote assistance to our customers in a part-time capacity. This position is based in Brisbane, Queensland, AU, and is at the Associate level with a requirement of at least 3 years of experience.

Responsibilities: - Responsible for providing timely and accurate remote support to customers. - Assist in troubleshooting technical issues and providing solutions. - Work collaboratively with other team members to ensure customer satisfaction. - Maintain detailed records of customer interactions and resolutions. - Provide feedback to improve processes and systems.

Requirements: - Proven experience in a customer support role. - Strong communication and problem-solving skills. - Ability to work independently and be resourceful. - Attention to detail and strategic planning skills. - Experience with CRM systems and remote support tools.

Personality traits: - Independent - Resourceful

Soft skills: - Attention to detail - Strategic planning

Benefits: - Dental insurance - Gym membership - Free food

Working environment: At NiSource, we encourage calculated risk-taking to drive innovation and progress. We value creativity and initiative, and provide a supportive and collaborative work environment.

Deadline to apply: 2024-06-28

Equal opportunity statement: NiSource is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.