Support Manager

Job Description:

Ingredion is seeking a part-time Support Manager to join our team in Canberra, Australian Capital Territory. As a Support Manager, you will be responsible for overseeing and managing various support functions within the organization, ensuring smooth operations and providing high-quality assistance to both internal and external stakeholders.

Responsibilities: 1. Manage and supervise the support team, providing leadership and guidance to ensure optimal performance. 2. Develop and implement strategies to improve efficiency and streamline support processes. 3. Act as a point of contact for escalated customer inquiries and issues, resolving them in a timely and satisfactory manner. 4. Collaborate with other departments to identify areas for improvement and implement solutions to enhance overall support services. 5. Monitor key performance indicators and metrics to track support team performance and drive continuous improvement. 6. Conduct regular performance reviews and provide feedback and coaching to team members to support their professional development. 7. Stay up-to-date on industry trends and best practices to ensure the support team is operating at the highest level.

Requirements: 1. Bachelor's degree in business administration or related field. 2. Minimum of 6 years of experience in a support management role. 3. Strong leadership skills and the ability to motivate and inspire a team. 4. Excellent communication and interpersonal skills. 5. Confident and adaptable personality traits. 6. Strong problem-solving and strategic planning skills. 7. Ability to work well under pressure and meet deadlines. 8. Experience with CRM systems and support tools. 9. A proactive and result-oriented mindset.

Benefits: 1. Paid sick leave. 2. Relocation allowance for eligible candidates. 3. Gym membership.

Working Environment: At Ingredion, we foster a culture of curiosity and questioning to fuel innovation and growth. We encourage our employees to think creatively, collaborate, and challenge the status quo to drive positive change within the organization.

Equal Opportunity Statement: Ingredion is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, disability, or other factors.

Deadline to Apply: May 18, 2024.

Join Ingredion and be part of a dynamic team dedicated to delivering exceptional support services and driving organizational success. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.