Support Manager

Job Description:

HollyFrontier is currently seeking a dedicated and reliable Support Manager to join our team in Canberra, Australian Capital Territory. As a Support Manager, you will be responsible for overseeing and managing the day-to-day operations of the support team, ensuring that all customer inquiries and issues are handled effectively and efficiently.

Responsibilities: - Lead, mentor, and manage a team of support staff to provide exceptional customer service. - Develop and implement strategies to improve the customer support process and experience. - Monitor and analyze team performance metrics to identify areas for improvement. - Work closely with other departments to address customer concerns and feedback. - Handle escalated customer inquiries and resolve issues in a timely manner. - Conduct regular performance evaluations and provide feedback to support staff. - Collaborate with the HR department to recruit, train, and onboard new support team members.

Requirements: - Bachelor's degree in Business Administration or a related field. - Minimum of 7 years of experience in customer support or a similar role. - Strong people management and communication skills. - Ability to work effectively in a fast-paced environment. - Excellent problem-solving and decision-making abilities. - A proactive and customer-focused approach to work.

Personality traits: dedicated, reliable Soft skills: people management, communication

Benefits: - Dental insurance - Medical coverage - Life insurance

Working environment: At HollyFrontier, we strive to inject a sense of joy and vibrancy into our work environment. We believe that a positive workplace culture leads to happier employees and better results.

Equal Opportunity Statement: HollyFrontier is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, religion, gender, sexual orientation, age, or disability.

Deadline to apply: June 26, 2024

If you meet the requirements and are looking to take the next step in your career as a Support Manager, we encourage you to apply and join our team at HollyFrontier.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.