Remote Support Manager

Job Description:

We are looking for a Remote Support Manager to join our team at Hilton in Canberra, Australian Capital Territory, AU. As a Remote Support Manager, you will be responsible for managing a team of remote support specialists who provide technical assistance to our customers. This role requires a high level of technical expertise, excellent communication skills, and a passion for delivering exceptional customer service.

Responsibilities: - Manage a team of remote support specialists, including assigning tasks, providing training and support, and monitoring performance - Provide technical assistance to customers via phone, email, or chat - Troubleshoot technical issues and escalate complex problems to the appropriate teams - Develop and implement processes to improve the efficiency and effectiveness of the remote support team - Collaborate with other departments to ensure a seamless customer experience - Stay up-to-date on the latest technologies and industry trends

Requirements: - Bachelor's degree in a relevant field - Minimum of 6 years of experience in a similar role - Strong technical skills and a deep understanding of computer systems and software - Resilient and able to work under pressure - Passionate about delivering excellent customer service - Excellent communication skills - Emotional intelligence and the ability to empathize with customers - Previous experience managing a team is a plus

Benefits: - Vision insurance - Joining Bonus - Relocation allowance

Working Environment: Join a team that leads the industry through cutting-edge ideas and solutions. We foster a collaborative and inclusive work environment where employees are encouraged to contribute their ideas and grow professionally.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to diversity in the workplace. We encourage applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.