Remote Support Manager

As a Remote Support Manager at Healius, located in Brisbane, Queensland, Australia, you will be responsible for overseeing and managing a team of remote support specialists who provide technical assistance to clients and customers. This part-time position is at a mid-to-senior level, requiring a minimum of 8 years of experience in a similar role.

Key responsibilities include:

1. Leading and managing a team of remote support specialists to ensure timely and effective resolution of technical issues. 2. Developing and implementing strategies to improve the efficiency and quality of remote support services. 3. Monitoring and analyzing performance metrics to identify areas for improvement and implement necessary changes. 4. Collaborating with other departments to ensure seamless communication and coordination of support efforts. 5. Providing ongoing training and development opportunities for team members to enhance their skills and knowledge. 6. Handling escalations and resolving complex technical issues as needed. 7. Contributing to strategic planning initiatives to support the overall growth and success of the company.

Requirements for this role include:

1. A proven track record of at least 8 years in a remote support management role. 2. Strong leadership skills with the ability to motivate and inspire team members to achieve their best. 3. Excellent communication and interpersonal skills to foster strong working relationships with both internal and external stakeholders. 4. Resilience and adaptability to navigate and manage through changing priorities and challenges effectively. 5. Strategic planning skills with a creative mindset to develop innovative solutions to technical support issues. 6. Proficiency in using remote support tools and software to deliver efficient and effective support services.

Healius offers a range of benefits to employees, including profit-sharing opportunities, company-provided equipment for remote work, and flexibility in working arrangements. The company also prioritizes employee well-being through health and wellness initiatives to ensure a positive and supportive working environment.

Equal Opportunity Statement: Healius is an equal opportunity employer and is committed to creating a diverse and inclusive workplace where all employees are valued and respected for their unique contributions. We welcome applications from individuals of all backgrounds and experiences.

The deadline to apply for the Remote Support Manager position at Healius is July 12, 2024. If you meet the requirements and are interested in joining a dynamic and innovative team, we encourage you to submit your application today.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.