Support Manager - Work from home

Job Description:

Freddie Mac is seeking a dedicated and hardworking Support Manager to join our team in Perth, Western Australia. This is a part-time position with a mid-to-senior level of seniority, requiring at least 7 years of relevant experience. The successful candidate will work from home and be responsible for managing and overseeing the support team, ensuring smooth operations and high-quality service delivery.

Responsibilities: 1. Lead, mentor, and support a team of support staff, providing guidance and direction as needed. 2. Develop and implement processes and procedures to streamline support operations and improve efficiency. 3. Monitor and evaluate support performance metrics, identifying areas for improvement and implementing corrective actions. 4. Collaborate with other departments to address customer issues and provide timely resolution. 5. Serve as the primary point of contact for escalated support tickets and customer complaints. 6. Conduct regular performance evaluations and provide feedback to team members. 7. Stay up-to-date on industry trends and best practices to continuously improve the support function. 8. Act as a liaison between the support team and management, providing regular updates on team performance and progress.

Requirements: 1. Bachelor's degree in a related field. 2. 7+ years of experience in a support role, with at least 2 years in a management position. 3. Excellent communication and interpersonal skills. 4. Strong attention to detail and ability to multitask. 5. Proven ability to lead, mentor, and motivate a team. 6. Proficiency in Microsoft Office and other relevant software applications. 7. Ability to work independently and remotely with minimal supervision.

Benefits: 1. Dental insurance. 2. Company-provided equipment. 3. Disability insurance.

Working Environment: Freddie Mac is committed to environmental responsibility and sustainable practices. We strive to create a positive and inclusive work environment for all employees, promoting diversity and equal opportunities.

Deadline to Apply: April 26, 2024

Equal Opportunity Statement: Freddie Mac is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, status as a covered veteran, or any other legally protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.