Support Manager - Work from home

Job Description:

Celgene, a leading biopharmaceutical company, is seeking a motivated and adaptable Support Manager to join our team in Sydney, New South Wales. This part-time position allows you to work from the comfort of your own home while providing crucial support to our operations.

Responsibilities: - Manage and support a team of remote support staff, ensuring that all tasks are completed efficiently and effectively - Develop and implement strategies to optimize team performance and productivity - Collaborate with other departments to ensure seamless communication and coordination of support activities - Provide guidance and mentorship to support staff, fostering a positive and collaborative work environment - Monitor and analyze key performance indicators to identify areas for improvement and implement corrective actions - Handle escalated customer inquiries and issues, resolving them in a timely and professional manner - Assist in the development and implementation of company policies and procedures to ensure compliance with industry standards

Requirements: - Bachelor's degree or equivalent work experience - Minimum of 5 years of experience in a support or managerial role - Strong project management and planning skills - Excellent communication and leadership abilities - Adaptable and passionate about driving positive change within the organization - Ability to thrive in a dynamic and fast-paced environment - Proficiency in Microsoft Office Suite and other relevant software applications

Benefits: - Comprehensive training and professional development opportunities - Free accommodation for select travel periods - Life insurance coverage - Competitive compensation packages

Working Environment: At Celgene, we thrive in an environment that embraces and navigates change seamlessly. We believe in fostering a culture of innovation, collaboration, and continuous learning to drive success for our employees and the company as a whole.

Deadline to Apply: Please submit your application by May 22, 2024.

Equal Opportunity Statement: Celgene is committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.