Support Officer

Job Description:

We are seeking a dedicated and adaptable Support Officer to join our team at Barnes & Noble in Perth, Western Australia. As a Support Officer, you will be responsible for providing high-quality support to our customers and clients. This is a part-time entry-level position with opportunities for growth within the company.

Responsibilities: - Answering customer inquiries via phone, email, and chat - Resolving customer complaints and issues in a timely and professional manner - Providing technical support for our products and services - Assisting with order processing and tracking - Collaborating with other team members to improve customer satisfaction - Conducting market research and analysis to identify customer needs

Requirements: - 1 year of experience in a customer service or support role - Adaptability and a willingness to learn new skills - Driven and goal-oriented mindset - Strong negotiation and critical thinking skills - Excellent communication skills - Ability to work independently and as part of a team

Benefits: - Visa sponsorship for qualified candidates - Remote work flexibility - Dental insurance - Opportunities for professional development and advancement within the company

Working Environment: At Barnes & Noble, we believe in fostering a global village mentality. You will have the opportunity to collaborate with colleagues from around the world and contribute to a diverse and inclusive work environment.

Deadline to Apply: Please submit your application by May 22, 2024.

Equal Opportunity Statement: Barnes & Noble is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.