Support Representative - Work from home

Jones Financial is seeking a motivated and confident Support Representative to join our team on a part-time basis, with the flexibility to work from home in Brisbane, Queensland, AU. This entry-level position is perfect for individuals who are driven to succeed and possess strong negotiation and research skills.

Responsibilities: 1. Handle customer inquiries via phone, email, and chat in a professional and timely manner. 2. Provide accurate information about our products and services to customers. 3. Assist customers with troubleshooting and problem-solving to ensure customer satisfaction. 4. Collaborate with other team members to resolve customer issues effectively. 5. Maintain detailed records of customer interactions and transactions in the company database. 6. Contribute to team meetings and provide feedback on ways to improve customer support processes. 7. Stay up-to-date on product knowledge and industry trends to better assist customers.

Requirements: 1. No prior experience is required, but a willingness to learn and adapt is essential. 2. Excellent communication skills, both written and verbal. 3. Confident and outgoing personality with a customer-centric approach. 4. Strong negotiation skills to handle customer queries effectively. 5. Ability to research and problem-solve independently. 6. High school diploma or equivalent required.

Benefits: 1. Paid overtime opportunities for those who go above and beyond. 2. Remote work flexibility to provide a better work-life balance. 3. Dental insurance coverage for all employees.

Working Environment: At Jones Financial, we foster transparency and open dialogue for effective communication at all levels. We value teamwork and cooperation to achieve our goals and provide the best support to our customers.

Deadline to Apply: May 22, 2024

Equal Opportunity Statement: Jones Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.