Support Specialist

Job Description: Optus, a leading telecommunications company in Melbourne, Victoria, AU, is seeking a part-time Support Specialist to join our team. As an entry-level position, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in customer support.

Responsibilities: - Provide outstanding customer support via phone, email, and chat channels - Troubleshoot technical issues and provide solutions to customers in a timely and efficient manner - Document all interactions with customers accurately in our CRM system - Collaborate with other support team members to escalate complex issues to the appropriate departments - Stay up-to-date on product information and ensure a thorough understanding of all services offered by Optus - Act as a brand ambassador for Optus, ensuring a positive customer experience in every interaction - Identify customer trends and provide feedback to improve products and services - Assist with special projects and tasks assigned by the Support Manager

Requirements: - Resilient and confident personality - Strong attention to detail and research skills - Excellent communication skills, both written and verbal - Ability to work well in a team environment - Basic computer skills and familiarity with CRM software is a plus - High school diploma or equivalent

Benefits: - Employee discounts on Optus products and services - Remote work flexibility - Life insurance coverage - Opportunities for growth and career advancement within the company - A supportive and empowering work environment that encourages employees to take ownership and make impactful decisions

Equal Opportunity Statement: Optus is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other category protected by law. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

Deadline to apply: 2024-07-03

If you meet the requirements and are excited about the opportunity to join Optus as a Support Specialist, we encourage you to apply before the deadline. We look forward to reviewing your application and potentially welcoming you to our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.