Web Chat Assistant

Job Description:

Iluka Resources is seeking a motivated and energetic Web Chat Assistant to join our team in Melbourne, Victoria. This is a part-time entry-level position ideal for individuals with at least 1 year of experience. As a Web Chat Assistant, you will be responsible for providing support to customers through our online chat platform.

Responsibilities: 1. Respond to customer inquiries and provide assistance in a timely and professional manner via web chat. 2. Maintain a high level of customer service by addressing customer needs and resolving issues efficiently. 3. Utilize decision-making skills to determine the best course of action for each customer interaction. 4. Work closely with other team members to ensure consistent service delivery across all channels. 5. Collaborate with the IT department to troubleshoot technical issues related to the web chat platform. 6. Keep detailed records of customer interactions and follow up as necessary to ensure customer satisfaction. 7. Stay up to date on product knowledge and company policies to provide accurate information to customers. 8. Identify opportunities for improvement in the web chat system and suggest solutions to enhance the customer experience.

Requirements: 1. 1 year of experience in a customer service role. 2. Motivated and energetic personality traits. 3. Attention to detail and strong decision-making skills. 4. Excellent communication skills, both written and verbal. 5. Ability to work independently and as part of a team. 6. Proficiency in using web chat platforms and other communication tools. 7. Flexibility to work remotely when necessary. 8. Visa sponsorship available for qualified candidates. 9. Medical coverage provided for all employees.

Benefits: 1. Remote work flexibility allows for work-life balance. 2. Visa sponsorship available for qualified candidates. 3. Medical coverage provided to all employees.

Working Environment: At Iluka Resources, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. Our team is dedicated to providing the best possible service to our customers while fostering a culture of innovation and growth.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Iluka Resources is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.