Web Chat Assistant

Job Description:

We are looking for a passionate and resilient Web Chat Assistant to join our team at REA Group in Melbourne, Victoria, AU. This is a part-time, entry-level position ideal for individuals with at least 1 year of experience in customer service or online communication.

Responsibilities: 1. Engage with website visitors via chat to provide assistance, answer questions, and guide them through our products and services. 2. Conduct research to provide accurate and relevant information to customers in a timely manner. 3. Collaborate with other team members to continuously innovate and improve the web chat experience for customers. 4. Maintain a positive and professional attitude in all customer interactions. 5. Adhere to company policies and guidelines for web chat communication. 6. Keep detailed records of customer interactions and feedback for reporting purposes. 7. Participate in training programs to improve chat support skills and product knowledge.

Requirements: 1. Strong communication skills, both written and verbal. 2. Excellent research skills to quickly find and provide accurate information to customers. 3. Ability to think creatively and suggest innovative solutions to improve the web chat experience. 4. Passion for providing exceptional customer service and building positive relationships with customers. 5. Resilience to handle challenging and high-pressure situations gracefully. 6. Basic computer skills and familiarity with online communication platforms. 7. Experience in a customer service or online communication role is preferred but not required.

Benefits: 1. Paid Time Off (PTO) for work-life balance. 2. Retirement plan for long-term financial security. 3. Dental insurance for comprehensive healthcare coverage.

Working Environment: At REA Group, we strive to inject a sense of joy and vibrancy into the work environment. We believe in fostering a positive and inclusive culture where every team member feels valued and supported in their professional growth.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: REA Group is an equal opportunity employer and welcomes applications from individuals of all backgrounds and experiences. We are committed to creating a diverse and inclusive workplace where every team member has the opportunity to succeed and thrive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.