Web Chat Assistant

As a Web Chat Assistant at Frontier Communications in Canberra, Australian Capital Territory, you will be responsible for providing excellent customer service through online chat support. This part-time Associate Level position requires a minimum of 4 years of experience in a similar role.

Responsibilities: - Respond to customer inquiries and resolve issues via web chat in a timely and professional manner - Provide accurate information about products and services - Assist customers with account inquiries, billing questions, and technical support - Utilize critical thinking skills to address complex customer concerns - Maintain a positive attitude and uphold the company's commitment to delivering high-quality service - Collaborate with team members to improve processes and enhance the customer experience - Stay informed on company policies, promotions, and updates

Requirements: - Resourceful and motivated individual who is committed to providing outstanding customer service - Excellent communication skills, both written and verbal - Strong critical thinking abilities to effectively solve customer problems - Ability to work independently and as part of a team - Proficiency in using web chat platforms and customer service software - Flexibility to work varied shifts, including evenings and weekends

Benefits: - Paid Time Off (PTO) - Employee discounts on products and services - Medical coverage

Working Environment: At Frontier Communications, we prioritize quality in all aspects of our work, products, and services. We strive to create a supportive and inclusive environment where every team member can succeed.

Deadline to apply: July 12, 2024

Equal Opportunity Statement: Frontier Communications is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate based on race, gender, religion, age, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.