Remote Web Chat Associate

Job Description:

Lincoln National is seeking a Remote Web Chat Associate to join our team in Canberra, Australian Capital Territory. As a part-time entry-level position, this role is perfect for individuals looking to gain experience in customer service and communication skills in a remote setting.

Responsibilities: - Engage with customers through web chat to provide assistance, answer inquiries, and resolve issues in a timely manner - Utilize critical thinking skills to assess customer needs and provide accurate information and solutions - Maintain a high level of professionalism and customer service at all times - Manage time effectively to handle multiple chat conversations simultaneously - Collaborate with team members to ensure customer inquiries are handled efficiently

Requirements: - Confident and motivated individual with a strong desire to provide excellent customer service - Excellent communication skills and the ability to articulate information clearly and concisely - Strong critical thinking skills to assess customer needs and provide effective solutions - Ability to manage time effectively and prioritize tasks in a fast-paced environment - Must be able to work independently and as part of a team - Must have access to a reliable internet connection and a quiet workspace - No prior experience required

Personality Traits: - Confidence in communication with customers - Motivated to provide exceptional service

Soft Skills: - Critical thinking to assess customer needs - Effective time management to handle multiple chat conversations

Benefits: - Retirement plan options - Gym membership discounts - Visa sponsorship opportunities for eligible candidates

Working Environment: - Our team is dedicated to understanding and exceeding customer expectations, providing a supportive and collaborative work environment for all employees.

Equal Opportunity Statement: At Lincoln National, we are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

Deadline to Apply: May 14, 2024

If you meet the requirements and are interested in this exciting opportunity, please submit your application before the deadline. We look forward to considering you for this position!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.