Web Chat Manager

Job Description: Crown Resorts is seeking a dynamic and experienced Web Chat Manager to join our team in Sydney, New South Wales. As a part-time Associate Level position, the Web Chat Manager will have a unique opportunity to play a key role in managing our online customer service communication channels. The ideal candidate will have at least 5 years of experience in web chat management and possess a drive to succeed and ability to bounce back in the face of challenges.

Responsibilities: - Manage and supervise a team of web chat representatives to ensure high-quality customer service communication - Develop and implement strategies to optimize the efficiency and effectiveness of web chat operations - Monitor and analyze web chat interactions to identify trends and opportunities for improvement - Train new web chat representatives on best practices for customer engagement and issue resolution - Collaborate with other departments to ensure seamless integration of web chat services across the organization - Provide regular reports and updates to senior management on web chat performance and key metrics - Stay up-to-date on industry trends and best practices in web chat management

Requirements: - Bachelor's degree in a related field or equivalent experience - 5+ years of experience in web chat management - Strong presentation and planning skills - Ability to work in a fast-paced and dynamic environment - Excellent communication and interpersonal skills - Proven track record of driving results and meeting targets - Resilient attitude and ability to adapt to change - Knowledge of CRM systems and call center software - Experience in the hospitality or entertainment industry is a plus

Benefits: - Free accommodation for select employees - Company-provided equipment - Joining bonus for new hires

Working Environment: At Crown Resorts, we strive to nurture an entrepreneurial atmosphere, even within an established organization. We value creativity, innovation, and a can-do attitude in all our employees. Join us and be a part of a dynamic team that is passionate about delivering exceptional customer service.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement: Crown Resorts is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or any other protected status. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.