Web Chat Manager

As a Web Chat Manager at FirstEnergy in Sydney, New South Wales, you will be responsible for managing a team of web chat agents to provide excellent customer service through online chat interactions. This part-time position requires a mid-to-senior level professional with at least 7 years of experience in a similar role.

Responsibilities: 1. Manage a team of web chat agents to ensure timely and accurate responses to customer inquiries. 2. Monitor chat conversations to maintain quality standards and provide feedback for improvement. 3. Develop and implement chat support strategies to enhance customer satisfaction and drive business growth. 4. Analyze chat data and generate reports to track performance metrics and identify areas for improvement. 5. Collaborate with other departments to address customer issues and maintain a consistent brand voice. 6. Stay current on industry trends and best practices in web chat management to continuously improve service delivery.

Requirements: 1. Energetic and adaptable personality traits to thrive in a dynamic and fast-paced environment. 2. Strong cooperation and attention to detail soft skills to effectively lead a team and ensure quality service. 3. Proven experience in web chat management or customer service roles, with a minimum of 7 years of experience. 4. Excellent communication skills and the ability to interact professionally with customers and team members. 5. Proficiency in chat support software and customer relationship management tools. 6. Bachelor's degree in business, marketing, communication, or a related field preferred.

Benefits: - Travel and spending expenses covered - Visa sponsorship for eligible candidates - Relocation allowance for candidates relocating to Sydney

Working Environment: At FirstEnergy, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing exceptional service and building long-lasting relationships with our customers.

Deadline to Apply: Interested candidates should submit their applications by May 18, 2024.

Equal Opportunity Statement: FirstEnergy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.