Remote Web Chat Manager

Twenty-First Century Fox is seeking a motivated and experienced Remote Web Chat Manager to join our team in Sydney, New South Wales, AU on a part-time basis. As an Associate Level position, we require a minimum of 5 years of relevant experience in this role.

Responsibilities: 1. Manage and oversee the daily operations of our web chat customer service platform. 2. Train and supervise a team of remote web chat agents to ensure efficiency and quality in customer interactions. 3. Develop and implement strategies to improve customer satisfaction and streamline communication processes. 4. Monitor chat logs for trends and issues, and provide analytical reports to upper management. 5. Collaborate with other departments to ensure consistency in messaging and customer support across all channels. 6. Stay up-to-date on industry best practices and technology advancements to constantly improve the web chat platform. 7. Handle escalated customer concerns and provide timely resolutions. 8. Maintain a positive and professional online presence for the company.

Requirements: 1. Reliable and driven individual with strong communication and analytical skills. 2. Proven experience in managing web chat or customer service teams. 3. Ability to work independently and multitask in a fast-paced environment. 4. Proficiency in software tools such as CRM systems and Microsoft Office Suite. 5. Excellent written and verbal communication skills. 6. Bachelor's degree in Business, Communication, or a related field is preferred.

Benefits: 1. Dental insurance for part-time employees. 2. Opportunities for training and professional development. 3. Paid Time Off (PTO) for eligible employees.

Working Environment: At Twenty-First Century Fox, we prioritize quality in all aspects of our work, products, and services. We value innovation, collaboration, and excellence in everything we do.

Deadline to apply: July 13, 2024

Equal Opportunity Statement: Twenty-First Century Fox is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, disability, sexual orientation, or any other protected status. We value diversity and inclusion in our workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.