Web Chat Manager

Job Description:

Ecolab is seeking a Web Chat Manager based in Perth, Western Australia to join our dynamic team. As a Web Chat Manager, you will be responsible for overseeing the day-to-day operations of our web chat platform, ensuring a seamless experience for our customers. This role requires a high level of expertise in web chat technology, as well as strong leadership and communication skills.

Responsibilities: - Develop and implement strategies to optimize the performance of the web chat platform - Monitor and analyze key metrics to track the effectiveness of the web chat system - Train and supervise a team of web chat agents to ensure they provide exceptional customer service - Collaborate with other departments to integrate web chat into overall customer service strategy - Stay up-to-date on industry trends and best practices in web chat technology - Handle escalated customer inquiries and resolve any issues in a timely manner - Develop and maintain relationships with key stakeholders to drive customer engagement

Requirements: - Bachelor's degree in a relevant field - Minimum of 6 years of experience in web chat management - Proven track record of success in managing web chat platforms - Strong analytical and problem-solving skills - Excellent communication and interpersonal skills - Resourceful and reliable with the ability to work independently - Strong negotiation and presentation skills - Ability to thrive in a fast-paced environment and adapt to change - Knowledge of customer relationship management (CRM) systems

Benefits: - Paid overtime for any extra hours worked - Relocation allowance for candidates moving to Perth - Free accommodation during the initial transition period

Working Environment: At Ecolab, we value innovation and adaptability. Our team members thrive in a culture that embraces change and responds resiliently to challenges. As a Web Chat Manager, you will have the opportunity to make a meaningful impact on our customer service operations and contribute to the continued success of our business.

Deadline to Apply: July 13, 2024

Equal Opportunity Statement: Ecolab is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.