Web Chat Officer - Work from home

Job Description:

Time Warner Cable is seeking a motivated and energetic Web Chat Officer to join our team in Perth, Western Australia. This part-time, work-from-home position is perfect for individuals with at least 3 years of experience in customer service or a related field.

Responsibilities: 1. Engage with customers via web chat to provide support, answer inquiries, and resolve issues in a timely and professional manner. 2. Maintain a high level of customer satisfaction by demonstrating excellent communication skills and attention to detail. 3. Utilize innovative solutions to enhance the customer experience and streamline processes. 4. Collaborate with team members and management to share insights and best practices for handling customer interactions. 5. Meet and exceed performance metrics, including response times, resolution rates, and customer feedback scores. 6. Stay current on company products, services, and promotions to effectively assist customers and drive sales. 7. Adhere to company policies and procedures to ensure consistency and compliance in all customer interactions.

Requirements: 1. Previous experience in customer service or a related field. 2. Strong communication skills and the ability to multitask in a fast-paced environment. 3. Proficiency in computer technology and web-based applications. 4. Attention to detail and the ability to think creatively to solve problems. 5. Must be energetic, motivated, and have a positive attitude towards customer service. 6. Ability to work independently and as part of a team. 7. Must have a reliable internet connection and a quiet workspace to work from home.

Benefits: 1. Company-provided equipment and transportation for work-related purposes. 2. Training and professional development opportunities to enhance skills and career growth. 3. Opportunity to work in a dynamic and inspiring environment that fosters creativity and motivation.

Equal Opportunity Statement: Time Warner Cable is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.