Web Chat Representative

Job Description: Fifth Third Bancorp is seeking a part-time Web Chat Representative to join our team in Melbourne, Victoria. As an Entry Level position, no prior experience is required, making this an excellent opportunity for individuals looking to start their career in customer service. The ideal candidate will be energetic, reliable, and possess strong presentation and creativity skills.

Responsibilities: - Respond to customer inquiries and resolve issues via web chat in a timely and professional manner - Provide accurate information about products and services offered by Fifth Third Bancorp - Assist customers with online banking transactions and troubleshoot technical issues as needed - Utilize problem-solving skills to address customer concerns and escalate complex issues to the appropriate department - Collaborate with team members to ensure seamless customer service experience

Requirements: - High school diploma or equivalent - Excellent written communication skills - Ability to multitask and prioritize tasks effectively - Proficiency in using online chat platforms and basic computer skills - Strong interpersonal skills and a customer-focused mindset

Benefits: - Relocation allowance for eligible candidates - Disability insurance coverage - Employee discounts on Fifth Third Bancorp products and services - Opportunities for career advancement and professional development

Working Environment: At Fifth Third Bancorp, we prioritize employee well-being and offer health and wellness initiatives to support our team members. We believe in creating a positive and inclusive work environment where all employees can thrive and reach their full potential.

Deadline to Apply: May 14, 2024

Equal Opportunity Statement: Fifth Third Bancorp is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.