Web Chat Specialist

Job Description:

Salesforce.com is seeking a part-time Web Chat Specialist to join our team in Perth, Western Australia. As an Associate Level Web Chat Specialist, you will be responsible for providing excellent customer service through online chat support.

Responsibilities: 1. Engage with customers through web chat to provide support, answer questions, and resolve issues in a timely and professional manner. 2. Utilize problem-solving skills to address customer inquiries and provide accurate information. 3. Collaborate with other team members to escalate complex issues and ensure prompt resolution. 4. Utilize negotiation skills to diffuse challenging situations and ensure customer satisfaction. 5. Maintain a high level of reliability and professionalism in all customer interactions. 6. Adhere to company policies and procedures while interacting with customers. 7. Continuously strive to improve customer satisfaction and feedback.

Requirements: 1. Minimum of 3 years of experience in customer service or a related field. 2. Strong communication skills and ability to multitask effectively. 3. Reliable and resilient personality traits. 4. Excellent problem-solving skills and ability to think on your feet. 5. Strong negotiation skills and ability to handle difficult situations. 6. Ability to work part-time hours, including evenings and weekends. 7. Comfortable working in a fast-paced environment.

Benefits: 1. Disability insurance. 2. Joining Bonus. 3. Travel and spending expenses covered.

Working Environment: Join our team at Salesforce.com and unleash your creativity in a setting that celebrates and nurtures innovation. Collaborate with a team of like-minded individuals who are dedicated to providing exceptional customer service.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Salesforce.com is an equal opportunity employer and values diversity in the workplace. We are committed to providing a work environment free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.