Support Associate - Remote Work

Job Description:

We are looking for a remote Support Associate to join our team at Alphabet in Sydney, New South Wales, AU. As a Support Associate, you will be responsible for providing exceptional customer service and support to our clients. This position is part-time and is ideal for individuals with at least 4 years of experience in a customer service role.

Responsibilities: - Responding to customer inquiries via email, chat, and phone in a timely and professional manner - Resolving customer issues and escalating complex problems to the appropriate team members - Providing product information and assistance to customers - Maintaining accurate records of customer interactions and transactions - Assisting with various administrative tasks as needed - Collaborating with other team members to ensure a positive customer experience

Requirements: - Resilient and driven personality traits - Strong communication skills and the ability to work independently - Strategic planning and attention to detail - 4 years of experience in a customer service role - Excellent problem-solving skills and the ability to think on your feet - Proficiency in Microsoft Office and other relevant software - Ability to adapt to a fast-paced work environment

Benefits: - Dental insurance - Gym membership - Employee discounts

Working Environment: At Alphabet, we cultivate leaders who foster inclusivity and mentorship. We value diversity and are committed to creating a welcoming and supportive work environment for all employees.

Equal Opportunity Statement: Alphabet is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

Deadline to Apply: June 29, 2024

If you meet the requirements and are interested in this exciting opportunity, please submit your application before the deadline. We look forward to reviewing your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.