Support Manager - Remote Work

Job Description:

We are seeking a passionate and resourceful Support Manager to join our team at Whirlpool. This is a remote work position based in Adelaide, South Australia. As a Support Manager, you will be responsible for overseeing the support team and ensuring exceptional service delivery to our customers.

Responsibilities: 1. Manage and lead a team of support staff, including training, mentoring, and performance management. 2. Develop and implement strategies to improve customer satisfaction and retention. 3. Monitor and analyze support metrics to identify areas for improvement and implement solutions. 4. Collaborate with cross-functional teams to ensure a seamless customer experience. 5. Handle escalated customer issues and provide timely resolution. 6. Ensure compliance with company policies and procedures. 7. Stay up-to-date on industry trends and best practices in customer support.

Requirements: 1. Bachelor's degree in Business Administration or a related field. 2. Minimum of 7 years of experience in customer support or a related field. 3. Strong leadership and communication skills. 4. Proven track record of managing a support team and meeting KPIs. 5. Ability to work independently and prioritize tasks. 6. Attention to detail and ability to think innovatively. 7. Experience with CRM software and ticketing systems. 8. Excellent problem-solving skills.

Personality Traits: Passionate, resourceful Soft Skills: Innovation, attention to detail

Benefits: 1. Company transportation provided for work-related travel. 2. Paid sick leave for when you need to take care of yourself. 3. Paid overtime for those extra hours spent supporting our customers.

Working Environment: At Whirlpool, we are dedicated to understanding and exceeding customer expectations. Our team is committed to delivering exceptional service and support to our customers.

Deadline to apply: 2024-07-15

Equal Opportunity Statement: Whirlpool is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities for all employees and applicants.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.