Support Specialist - Remote Work

Job Description:

We are looking for a dedicated and passionate Support Specialist to join our remote team at Costco in Brisbane, Queensland, AU. As a support specialist, you will be responsible for providing exceptional assistance to our customers and clients, ensuring their needs are met and issues are resolved in a timely and efficient manner.

Responsibilities: - Responding to customer inquiries and providing support via email, phone, and chat - Troubleshooting technical issues and providing solutions to customers - Collaborating with other team members to escalate and resolve complex problems - Documenting customer interactions and feedback for future reference - Providing product recommendations and information to customers - Assisting with product training and onboarding for new customers - Collaborating with the sales team to ensure customer satisfaction and retention - Continuously improving processes and procedures to enhance the customer support experience

Requirements: - Strong analytical skills and ability to think creatively to solve problems - Excellent communication skills and ability to interact effectively with customers and team members - Ability to work independently and remotely with minimal supervision - Proficiency in using customer support software and tools - Availability to work part-time hours with flexibility - No prior experience required - training will be provided - Must be dedicated and passionate about providing exceptional customer support

Benefits: - Free accommodation for remote workers - Retirement plan for long-term employees - Joining bonus for new team members - Opportunity to work in a company committed to environmental responsibility and sustainable practices

Equal Opportunity Statement: Costco is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-05-16

If you are a dedicated and passionate individual with excellent communication skills and a knack for problem-solving, we encourage you to apply for the Support Specialist position at Costco. Join our team and be part of a company that values customer satisfaction and environmental responsibility.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.