Web Chat Assistant - Remote Work

Job Description:

McDonald's is looking for a proactive and motivated Web Chat Assistant to join our team on a part-time basis. This is a remote work position based in Perth, Western Australia. As an Entry Level Web Chat Assistant, you will be responsible for providing exceptional customer service and support through online chat platforms.

Responsibilities: - Respond to customer inquiries and issues in a timely and professional manner via web chat - Provide accurate information about McDonald's products, services, promotions, and policies - Assist customers with placing orders, updating account information, and resolving any technical issues - Proactively engage with customers to ensure a positive experience and drive customer satisfaction - Collaborate with other team members to share knowledge and improve overall service delivery - Maintain a high level of performance and productivity while meeting quality standards - Stay up-to-date on industry trends and best practices to continuously improve customer service

Requirements: - Strong written communication skills and attention to detail - Ability to work independently and take initiative in a remote work environment - Driven and goal-oriented with a focus on delivering excellent customer service - Proficient in conducting research and problem-solving to address customer inquiries - Excellent time management skills to multitask and prioritize tasks effectively - A positive attitude and willingness to learn and grow in a fast-paced environment

Benefits: - Vision insurance to support your health and wellness - Profit sharing opportunities to incentivize your hard work and dedication - Visa sponsorship for eligible candidates who require work authorization in Australia

Working Environment: At McDonald's, we strive to create an inclusive and dynamic working environment that sparks creativity and motivation. Our team is dedicated to excellence and collaboration, and we believe in supporting each other to achieve greatness.

Equal Opportunity Statement: McDonald's is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We value diversity and inclusion in the workplace and encourage all qualified individuals to apply for this position.

Deadline to apply: July 5, 2024

Join our team at McDonald's and be a part of a leading global brand known for its commitment to customer satisfaction and innovation! Apply now to start your journey as a Web Chat Assistant with us.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.