Web Chat Associate - Remote Work

Job Description:

Insurance Australia Group is seeking a talented Web Chat Associate to join our team on a part-time basis, working remotely from Canberra, Australian Capital Territory. As an Associate Level position, the ideal candidate should have at least 4 years of experience in customer service or a related field.

Responsibilities: - Respond to customer inquiries via web chat in a timely and professional manner - Provide accurate information and assistance to customers regarding insurance products and services - Research customer inquiries to ensure accurate and informed responses - Maintain a high level of customer satisfaction through excellent communication skills - Collaborate with team members and other departments to resolve customer issues - Meet or exceed performance metrics related to response time, resolution time, and customer satisfaction - Continuously improve knowledge of insurance products and services to better assist customers

Requirements: - Reliable and driven individual with excellent time management skills - Strong research abilities to accurately address customer inquiries - Excellent written communication skills - Proficiency in using web chat platforms and CRM systems - Ability to work independently and as part of a team - Customer service experience preferred - Bachelor's degree or equivalent experience

Benefits: - Free food provided during working hours - Employee discounts on insurance products - Medical coverage benefits

Working Environment: At Insurance Australia Group, we strive to inject a sense of joy and vibrancy into our work environment. We believe that a positive workplace leads to better results and happier employees. Join our team and experience the difference a supportive and engaging work environment can make.

Deadline to Apply: July 14, 2024

Equal Opportunity Statement: Insurance Australia Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.