Web Chat Manager - Remote Work

Job Description:

We are seeking a dynamic and experienced Web Chat Manager to join our team at TJX. This is a remote work position based in Canberra, Australian Capital Territory, AU. As a web chat manager, you will be responsible for overseeing our web chat system and ensuring a seamless customer experience.

Responsibilities: - Manage and optimize the web chat system to improve customer satisfaction and increase conversions - Monitor chat interactions to ensure quality and accuracy - Train and mentor chat agents to provide excellent customer service - Develop KPIs to measure the effectiveness of the web chat system - Collaborate with other teams to improve processes and streamline operations - Stay up-to-date on industry trends and best practices in web chat management

Requirements: - 8 years of experience in web chat management or a related field - Driven and resourceful individual who thrives in a fast-paced environment - Strong strategic planning skills with a focus on innovation - Excellent communication and leadership skills - Ability to work independently and manage multiple priorities - Experience with web chat platforms and tools

Benefits: - Relocation allowance for eligible candidates - Paid overtime opportunities - Training and professional development opportunities to grow your career

Working Environment: At TJX, we prioritize work-life balance and employee well-being. Our remote work opportunities allow you to work from the comfort of your own home while still contributing to our team's success.

Equal Opportunity Statement: TJX is an equal opportunity employer and is committed to diversity in the workplace. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.

Deadline to apply: 2024-06-03

If you meet the requirements and are ready to take on this exciting opportunity as a Web Chat Manager at TJX, we encourage you to apply before the deadline. Join our team and be a key player in delivering exceptional customer experiences through our web chat system.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.