Web Chat Officer - Remote Work

Job Description:

Sydney Airport Holdings is seeking a part-time Web Chat Officer to join our team in Brisbane, Queensland. This is a remote work position at the Associate Level, requiring at least 3 years of experience in a similar role. The ideal candidate will be resilient, passionate, possess strong persuasion and project management skills, and be able to thrive in a fast-paced and dynamic environment.

Responsibilities: - Manage and respond to customer inquiries through web chat in a timely and professional manner - Provide support and assistance to customers regarding airport services, facilities, and general information - Collaborate with team members to ensure a seamless customer experience across all communication channels - Identify and escalate any issues or feedback from customers to relevant departments for resolution - Maintain accurate records of customer interactions and transactions - Stay up-to-date on industry trends and best practices in customer service to continuously improve our processes

Requirements: - Bachelor's degree in a related field preferred - Proven experience working in a customer service or web chat role - Excellent written and verbal communication skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in using web chat platforms and CRM software - Strong problem-solving skills and attention to detail - Ability to work independently and as part of a team - Resilient and able to handle challenging situations with empathy and professionalism

Benefits: - Disability insurance - Paid sick leave - Training and professional development opportunities to enhance skills and career growth

Working Environment: At Sydney Airport Holdings, we encourage a spirit of exploration and taking calculated risks for growth. We value diversity and innovation, and strive to create a collaborative and inclusive work environment where employees can thrive.

Equal Opportunity Statement: Sydney Airport Holdings is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. We strive to create a culture that promotes equality of opportunity, values diversity, and fosters a sense of belonging for all employees.

Deadline to apply: May 2, 2024. If you meet the requirements and are looking for a challenging and rewarding opportunity in customer service, we encourage you to apply for the position of Web Chat Officer at Sydney Airport Holdings.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.