Details

A Dymocks' education company, Dymocks Tutoring/Talent 100 is looking to be a market leader in school tutoring services, renowned for helping students succeed by improving marks and confidence. 

We’re looking for a motivated and empathetic Academic Mentor to act as a "success coach" for year 11 and 12 students. In this role, you will help students improve their grades and confidence by providing high-touch academic support and proactive mentorship.

About the Role

This is an all-rounder role that combines direct student support with customer service and family engagement. Reporting to the Head of Academics, you will be responsible for:

• Academic Support: Providing immediate, fair-use academic assistance during Homework Help sessions by responding to subject-specific and study-related questions.
  
  

• Student Outreach: Making outbound academic check-in calls to support student engagement, identify learning gaps, and implement appropriate interventions.
  
  

• Success Coaching: Helping students plan and manage their study, track assessment results, and connect with targeted learning resources.
  
  

• Growth & Engagement: Supporting growth initiatives by promoting additional subjects and encouraging referrals to the Dymocks Guru Discord channel.
  
  

• Reporting: Maintaining clear and accurate student and customer records, and delivering daily updates on service usage and outreach outcomes.
  
  
  

About you 

To be successful in this role, you will be a high achiever who balances academic expertise with the emotional intelligence required to coach senior students toward success.

Essential:

• Academic Excellence: A high ATAR (95+) with a Band 6 in HSC English (up to Advanced), Maths (up to Advanced), and at least one Science or HSIE subject.

• Availability: Consistent availability for at least 4 nights per week (Monday–Sunday) between 6:00 pm and 10:00 pm.

• Communication: Excellent verbal and written communication skills with the ability to "read between the lines" to understand a student's struggles.

• Organizational Skills: Strong ability to pivot between providing academic help and making outreach calls.

• Compliance: A current employee Working With Children Check (WWCC) is mandatory.

Desirable:

Previous experience in sales or customer service calls within an educational setting.

What Success Looks Like

• Delivering high-quality academic support with consistently positive student feedback.

• Completing academic check-ins on time, with clear actions and documented outcomes.

• Identifying learning gaps that drive measurable improvements in engagement or performance.
  Maintaining accurate, timely records and daily reporting aligned with service and outreach KPIs.

• Contributing to growth targets through subject recommendations and referrals.

Why Dymocks Tutoring

• Transform Lives: You will have the opportunity to contribute to an amazing educational business that genuinely transforms students' lives.

• Great Culture: Join a friendly and fun team environment where you can collaborate with like-minded peers.

• Competitive Rewards: We offer a competitive remuneration package along with performance incentives.

General Information

You must have the right to work in Australia and provide evidence of this to us. 

The application process is: 

2. Complete all options and attach supporting documentation for HSC or University Results and Awards

3. We may invite you to provide a video introduction which is a very brief, preferably unedited, intro

4. We then invite you to a face-to-face interview.

5. Pass the interview - welcome to the team!