Administration Assistant - Nightshift/Switchboard

Your role at St John of God Ballarat Hospital

We are seeking an Administration Assistant to join our Emergency Department team on a casual basis.

You will be responsible for providing high-level administration support to the relevant department. Communicate effectively with all customers and patients using the appropriate channels, utilising appropriate formal and informal channels of communication.

This role will be predominately night-shift but can include switchboard day/evening shifts too.

The Position

• Contributes to and is involved in Quality Activities with a focus on best practice.

• Participates in determining and evaluating the quality of care being delivered to patients.

• Co-operates in data collection of hospital-wide Quality Activity projects and Clinical Indicators.

• Provide sensitive management of the reception area, dealing with patients and other stakeholders who inquire about the service and welcoming patients who come for appointments.

• Manage the telephone lines and sensitively handle telephone calls from patients

• Answer all incoming calls.

• Place ISD, STD and Mobile calls.

• Ensure that the telephone system is maintained

• Process patient registration forms

•  Enter patient data into IBA for all admissions

• Liaise with Health Funding team and Front Office Manager regarding any amendments to Health Fund contracts within WebPAS

You will provide sensitive management of the reception area, dealing with patients and other stakeholders who inquire about the service and welcoming patients who come for appointments. Well-developed organisational skills, with an ability to manage your own workflow and cope with competing demands.

To succeed you will have advanced skills and knowledge with a range of computer packages, particularly the Microsoft Office suite. Demonstrated ability and commitment to maintaining confidentiality, sound analytical and report writing skills and excellent interpersonal skills with the ability to work well within a team environment.

Above all, people will be at the core of everything you do committing to and supporting our Mission and Values.

The Benefits:

• Hourly rate: $30 to 31 per hour (casual loading) plus 12% superannuation

• Casual position available

• As a casual employee, you can salary package a percentage of your earnings each pay period

• A healthy work-life balance through flexible work options, additional purchased leave and well-being programs

• Employee discount on St John of God Hospital & Medical Services and Private Health Insurance

• Dynamic multidisciplinary team

All applicants are asked to submit a covering letter (of no more than two (2) pages) demonstrating how you meet the requirements of the role.

St John of God Health Care embraces diversity and strongly encourages applications from Aboriginal and Torres Strait Islander peoples and people with disabilities. We are committed to providing a safe environment for all children and vulnerable people in our care and proactively take measures to protect children/vulnerable people from abuse.

If suitable candidates are identified, shortlisting and interviews may begin before the advertisement closes

For enquiries contact Michelle Franc, Manager Health Information Services and Patient Services on on (03) 5320 2156.

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.

Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.

Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.

All caregivers employed by St John of God Health Care are required to be vaccinated from Influenza in order to fulfil the requirements of the role.