Arcade Games Technician

About the role: 

ArcadeXR builds online and remote-play arcade experiences for a global audience. 

Our platform, Arcade Online, connects players from around the world to real, remote arcade machines. Players win tickets that can be redeemed for prizes shipped globally. 

The Customer Support and Game Technician will be responsible for the maintenance, installation, and availability of games in our Perth-based operations.  

The position will work on a roster basis, including weekends.  

Key Responsibilities: 

• Possess the technical ability to safely set up, test, diagnose and perform repairs to amusement games.  

• The ability to proactively maintain and test electronic and mechanical functions of amusement games 

• Ensure a high level of availability of all games in our operation  

• Order and accounting for parts and consumables  for the optimum maintenance and performance of the games. 

• Ensure the resources of the company are used efficiently to minimize waste, eliminate unnecessary spending, particularly on parts and services.  

• High aptitude for following communication guidelines, procedures, and policies 

• Other duties as directed 

Required skills and experience: 

• Strong written and verbal communication skills 

• Ability to multitask, prioritize and manage time effectively 

• Capacity to work independently and proactively 

• Electronic and/or mechanical troubleshooting skills and experience  

• Experience in the Amusement Industry is highly desirable but not essential. 

• If no experience in the Amusement Industry, a similar experience with other types of machinery/electronics such as vending machines or photocopiers. Must be willing to self-learn to be proficient but will also have some access to more experienced technicians in the wider company. 

• A basic understanding of IT systems, networking, and related technologies is a big advantage 

• A continuous improvement mindset is mandatory 

• Work safely without presenting a direct threat to self or other 

• Maintain working relationships with suppliers and vendors.  

• Work efficiently and effectively with colleagues in the “wider company” 

• Flexibility with working on a roster basis that will include weekends and/or night shift on a regular basis.