Business Admin Manager

About the role & you...

We are seeking an experienced senior Business Manager to join our dynamic team. The ideal candidate will have expertise in a wide range of administrative and business management tasks, including scheduling, travel arrangements, CRM management, business subscription management, and supporting the coaching team with administrative tasks. The role also requires proficiency or knowledge of a vast array of business systems, as well as the ability to learn quickly and keep up with a fast-paced, evolving business environment.

Key Responsibilities:
- Provide high level support to Managing Director & coaching team
- Manage calendars and schedules for team members, ensuring efficient coordination of meetings and appointments using Calendly linked to our systems of Google tools
- Arrange travel bookings, accommodations, and itineraries
- Handle accounts and financial transactions using Xero
- Utilize digital project management tools like Monday.com to manage projects and tasks
- Manage the CRM system, ensuring accurate and up-to-date information
- Manage business subscriptions and memberships
- Support coaching team with administrative tasks as needed
- Utilize GoCardless and Stripe for payment processing and management
- Collaborate with team members to streamline processes and improve efficiency
- Maintain accurate records and documentation
- Provide administrative support as needed

Requirements:
- Minimum 5 years experience as a Business Manager or similar role
- Formal training in the business management sector (minimum certificate III)
- Expertise in scheduling, administration, and travel arrangements
- Proficiency in managing accounts using Xero
- Experience with digital project management & CRM tools such as Monday.com & Kartra
- Proficiency or knowledge of GoCardless and Stripe
- Proficiency or knowledge of Zapier or equivalent
- Strong problem-solving skills and a solution-focused mindset
- Quick learner with the ability to keep up with a fast-paced, evolving business environment
- Excellent communication and interpersonal skills
- Lives in Australia. Australian resident with right to work
- Ability to work effectively in a remote team environment
- Ability and willingness to participate in occasional domestic travel

Preferred:
- Experience working with coaches, consultants & training organisations
- Lives in Victoria, Australia

Benefits:
- Great team environment where we support each other equally
- Work remotely and in office (if in Victoria)
- Flexible working hours
- Opportunities for career growth and development
- A culture of working together as equals

If you are looking to join a team of professionals that work collaboratively together, have fun along the way, don’t take ourselves too seriously, and are keen to jump in at take charge of this department, this may be a great opportunity for you. You need to be a person able to work at a senior level and own your department. You will be authorised to learn as you go and make mistakes and more importantly, be willing to own the role as your own and establish yourself as department leader.

About The Joinery Coach

The Joinery Coach group is a proud employer of a team of amazing individuals with specialised skillsets, who help Joinery/cabinetmaking clients excel in business. Whether it's coaching, education, meaningful, thought-provoking content, podcasts or events, we take clients' results seriously.

The way we work together is respectful, and team contribution is important. We ask questions to gain clarity, we are accountable and supportive. We are a small team of awesome people who love working with joinery businesses and are very service-focused. We also like to have fun in the process, so your ability to not take yourself too seriously is important.

We are not generalists. We work only with manufacturing businesses that make cabinets, joinery and shop fitting etc. We are well established and have a high success rate with clients and long retention times. We offer dynamic learning content, coaching and host multiple events through our flagship membership and smaller programs.

Client success and happiness is extremely important to us as is our internal team culture of inclusivity and working together as equals.

How to Apply:
Please submit your application, including a cover letter (with some feedback on why you feel “team TJC” is the right team for you to join) and resume, detailing your relevant experience and why you are the ideal candidate for this role.