Case Worker

• Max term, till Jun 2026 | Part Time – 4 days/week (Rotating Roster - Early morning/afternoon/evening shifts)
• Salary: $45.64/hour + Penalty rate + Super + NFP Salary Packaging
• Location: Cairns QLD 4870
• Make a meaningful difference to the lives of young Australians in need

Life at Mission Australia 

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose. 

Your Opportunity: Support People into Safe, Secure Housing
Join Mission Australia’s After Hours Outreach Program and make a real difference in the lives of people experiencing homelessness. This service provides assertive outreach after hours to individuals sleeping rough in the Cairns region, helping them access specialist homelessness services and crisis accommodation.

Key Responsibilities

• Assess and assist people sleeping rough or in unsafe situations (e.g., cars, tents, temporary accommodation).
• Conduct regular outreach activities across the Cairns region and actively engage with people experiencing homelessness.
• Support eligible clients into short-term accommodation and complete referrals to other SHS services.
• Build trust and rapport with participants to encourage program engagement.
• Develop strong, constructive relationships with agencies and community partners.
• Use creative strategies to improve program access for people ‘sleeping rough.’
• Maintain accurate case notes and complete administrative tasks for effective record keeping.

Requirements for Success

• Qualifications in Community Work, Social Work, Psychology, or Behavioural Sciences.
• Some case management experience (desirable but not essential).
• Proven ability to build trust and develop relationships with participants and stakeholders.
• Flexibility to work across a 7-day roster in an after-hours capacity, including early mornings, afternoons, and evenings.
• Strong administrative and record-keeping skills.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people. 

Your benefits

• Rewarding work – every day you know you’re making a real difference  
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support  
• Volunteering opportunities   
• Opportunity to purchase additional annual leave 
• Extra leave including Mission Australia Thank You Day & Work Anniversary Day off

Our culture  

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.  

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]  

Find out more about a career with Mission Australia. 

How to apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you.