Concierge All-Rounder - Fast Hire - Part-Time

The Hotel

Brisbane Marriott is perfectly situated in the CBD next to the Brisbane River and the iconic Story Bridge, the hotel’s riverside location is in close proximity to public transport hubs, and a short walk from the Queen Street Mall.

With Marriott's TakeCare culture, associates are always the heart of our business.  We Put People First by fulfilling our commitment to associates to deliver Opportunity, Community, and Purpose in their daily lives.

Our vision is to provide guests with an enriching and meaningful 5-star experience, leaving our guests inspired and encouraging loyalty towards our hotel and our brand.

The Role

As a Concierge All-Rounder you will be an ambassador for the hotel and deliver exceptional service to our valued guests. 

The successful candidate will be provided with the opportunity to work in all aspects of the Concierge Department including duties of Bell Desk, Porter, and Valet, allowing a well-rounded skill set.

Key Responsibilities:

• Welcoming all guests using a polite and friendly manner
• Assist with Concierge duties including: valet parking, assisting with guest luggage and deliveries whilst taking a proactive approach to assist the rooms division wherever needed
• Be fully conversant at all times with activities and facilities within the hotel, operating hours, costs, etc., as well as all aspects of Brisbane and its services, specifically tourist attractions, restaurants, theatre, shopping, etc.
• Ensure the foyer areas, driveways and Porte Cochere are in a spotless condition at all times.
• Ensure the Concierge Desk is adequately stocked with stationery and all other requirements, eg. maps, tourist information, etc
• Valet park cars taking the utmost care as per departmental procedure.
• Be aware and adhere to all Brisbane Marriott core policies.

To provide Wonderful Hospitality. Always, you will have:

• Passion for providing exceptional customer service that is above and beyond
• Anticipate guest needs and handle guest inquiries in a helpful and attentive manner
• The ability to think quickly on your feet and solve problems promptly
• Ability to effectively work independently and also part of a team
• Positive attitude, great multi-tasker and organised with a great attention to detail
• Flexibility with working evenings and weekends
• An up to date RSA and drivers Licence (Manual license advantageous)

The Benefits

Marriott offers “Life. With the Works”, a portfolio of benefits so you can experience greater freedom to redefine a work-life balance that meets your needs. With more leave, more benefits, and more perks.  Including:

• Parental leave, Birthday leave, Long Service leave portability across all 30 Marriott Brands
• Enhanced superannuation
• Travel & stay benefits including eligibility into our Bonvoy loyalty program
• Incentive, recognition, and wellbeing programs
• Excellent career growth and learning opportunities

Our Brand

Marriott Hotels creates moments that empower guests to shine at their very brightest. Our enriching experiences, sophisticated spaces, and exceptional service are designed to clear the mind and spark new ways of thinking and being, which inspires even greater brilliance in our guests.

Our Company

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 7,000 properties, you'll find us in your neighborhood and in more than 130 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.