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ProCare Australia are the leading specialist recruitment agency for the community service industry, providing casual, locum and permanent career opportunities.
Our Client
DVConnect is a leading provider of evidence-based and trauma-informed services for people impacted by all forms of personal violent crime, including those who use and experience violence in their relationships. Our purpose is to create pathways for a life free from violence and fear.
The Team
Womensline is a 24/7/365 free crisis helpline for women and children across Queensland experiencing domestic and family violence. We operate from an intersectional feminist framework, acknowledging that domestic and family violence is gender-based violence, predominantly perpetrated by men against women and children. We provide immediate individualised support and options to help victim/survivors feel safe again, whether they want to stay in the home, are thinking about leaving or have already left.
**It is a genuine requirement that this position is filled by a woman as permitted in sections 25, 104 and 105 of the Anti-Discrimination Act, 1991.**
Your Role
• Deliver immediate crisis intervention response, comprehensive safety planning and crisis counselling for women across Queensland experiencing domestic violence.
• Provide general information, referral pathways and practical assistance appropriate to the caller's needs. E.g., coordinating emergency transport and accommodation, linking in with high security shelters, case management support services, emergency financial support services, and more.
• Handle inbound and outbound phone calls in a professional, culturally sensitive, and non-judgmental approach to ensure appropriate action is taken to maintain client safety.
• Ensure database entries across all systems are of highly quality and entered in a timely manner.
• Adhere to client information confidentially at all times.
Applicant Requirements
Remuneration and Benefits
• SCHADS 4.1 - Dependent on qualifications and relevant experience + Superannuation.
• From $41.94 per hour + attractive penalty rates that can boosts your remuneration.
• Salary packaging available to reduce taxable income.
• Consistent professional mentoring and supervision.
• Professional development advocacy.
• Dedicated on-call support available 24/7.
• Family friendly and inclusive team environment.
• Work-life balance.
Having a diverse workforce that represents the wider Australian community is very important in Community Services and ProCare Australia actively encourage applications from people with disabilities, from culturally and linguistically diverse backgrounds, LGBTQIA+ people, and all genders.
We recognise the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to the workplace, policy development and programs. We welcome and encourage applications from Aboriginal and Torres Strait Islander people.
For a confidential chat, reach out to:
Sandie Elatm
Recruitment & Relationship Manager | ProCare Australia
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