Customer Service And Office Administrator - Rewarding Work - Part-Time

About us

Cyber Safety Project is all about keeping young people safe online. We are truly committed to helping teachers, parents and students - the whole school community in being fully equipped and empowered with the latest education knowledge and tools to bring about meaningful social impact. We are a rapidly growing small team where creativity is at the heart of everything we do. We value respectful relationships, the potential of individual learning and growth and working with like minded talented people contributing towards a most important social cause.

Qualifications & experience

• At least 5-10 years experience working in a fast paced, startup type environment in areas of operational / customer support /administration
• A current a Police Check and Working with Children Check
• A high level of systems and organisational skills
• Previous experience working in or understanding school environments

Tasks & responsibilities

• Nurture positive relationships with new and existing schools over the phone and in email through the professional and timely processing of enquiries, orders, invoicing, payment collection and scheduling of bookings.
• Maintaining the accuracy of customer data in the CRM, including tracking correspondence, outstanding customer retention actions, new customer onboarding and other team based support actions.
• Developing and delivering key success reports which measure our key performance indicators
• Maintaining important office functions including IT registers and some HR aspects.

Benefits

• Flexible working environment including working from home - 25-30 hours per week plus option of some term holidays
• Participating in a highly caring, motivated and passionate team environment.
• Commitment to ongoing learning and professional development