Customer Service & Sales Agent (Part Time)

Job description

Customer Service Agent (Part-Time) - Hybrid Opportunity | FMCG Industry

$36 per hour + Super
Sunday Penalty Rates Apply ($54 per hour)
20 Hours Per Week
9-Month Temporary Contract
Start Date: Early to Mid-July 2026
Contract Until: March 2027

Are you an experienced Customer Service professional looking for a flexible part-time opportunity with a globally recognised FMCG organisation?
We are currently partnering with a leading beverage company to recruit a Customer Experience Agent to support their New Zealand customer base. This is an exciting opportunity to join a high-performing team where you'll play a key role in delivering exceptional customer experiences while enjoying hybrid working flexibility.

What's on Offer?
$36 per hour + Super
Sunday Penalty Rate of $54 per hour
Hybrid working available following training
Long-term temporary assignment through to March 2027
Opportunity to work with a highly recognised FMCG brand
Supportive and collaborative team environment
Flexible part-time hours

Working Hours
20 hours per week

• Sunday: 2:00pm - 7:00pm
• Monday: 7:00am - 12:00pm
• Tuesday: 7:00am - 12:00pm
• Wednesday: 7:00am - 12:00pm

Once fully trained, the Sunday shift may be completed independently, making this an attractive opportunity for candidates seeking flexibility and work-life balance.

About the Role
As the first point of contact for customers across New Zealand, you will be responsible for delivering exceptional service while ensuring enquiries and orders are managed efficiently.
Key responsibilities include:

• Managing inbound customer enquiries, orders and service requests
• Raising, tracking and resolving customer cases
• Processing, releasing and merging orders within Dynamics AX
• Providing support to customers across the New Zealand market
• Liaising with internal stakeholders to ensure a seamless customer experience
• Maintaining accurate customer records and documentation
• Delivering a high level of customer service in a fast-paced environment

About You
To be successful in this role, you will possess:

• Previous experience in customer service, contact centre, sales support or administration roles
• Strong verbal and written communication skills
• Excellent attention to detail and organisational abilities
• The ability to work independently and manage multiple priorities
• A positive, proactive and customer-focused approach
• Strong computer literacy and confidence learning new systems

Highly Regarded

• Experience using Dynamics AX, Salesforce or similar CRM platforms
• Knowledge of New Zealand geography and regions
• Previous experience within the FMCG industry

Apply Now
If you're looking for a flexible, long-term part-time opportunity with a well-known organisation and enjoy delivering outstanding customer experiences, we'd love to hear from you.

Submit your updated CV today to be considered.