Customer Service Officer - Innovative Company - Part-Time

Customer Service Officer
 

At VetPay we are passionate about providing a high level of service for Pet Owners in their time of need. Customer service and a desire to help is key. We are seeking applicants who love to help others, thrive in a fast-paced environment, build meaningful relationships with colleagues, and have an excellent work ethic.

We are seeking a dynamic and motivated Customer Service Officer who will:

• Be committed to providing quality customer service
• Be eager to learn, happy to pick up the phone, and have a can-do attitude
• Be able to provide empathy and kindness to Pet Owners while also having a strong sense of time management.

We are excited to have both part-time and full-time opportunities currently available within our Customer Service team. The role is based in Adelaide CBD and requires an individual who is flexible and available to work Monday-Friday and occasional weekend shifts.

Tasks & Responsibilities

• Answering multiple calls throughout the day, assisting all callers with a professional and empathetic mindset
• Conduct outbound customer contact
• Respond to customer emails
• Report to directly to office manager
• Accurate data entry
• Processing of payments
• Liase with Vets, Nurses and Veterinary staff

About you

• Punctual, positive and efficient individual
• Previous experience in customer service role
• Comfortable working in a busy, fast paced call centre environment
• Clear verbal, and written communication skills
• Strong problem-solving ability and attention to detail
• Capability and willingness to learn new systems and processes
• Flexible to work mornings, evenings or weekends