Customer Service Officer - Part-Time

Customer Service Officer 

Part time – 30 hours per week, 4 days per week

Busselton 

Relationships Australia WA is a leading provider of relationship support services to the West Australian community with professional and highly motivated staff.

About the role

We are offering a permanent role of Customer Service Officer in the headspace team at our Busselton service. The position involves the provision of reception and administrative support to all members of the headspace Busselton satellite service in order to facilitate a high level of care for young people. The Customer Service Officer is part of the wider headspace Bunbury Centre team and works to provide professional and confidential administration services to support effective service delivery and day-to-day functioning. The incumbent will be essential to ensuring the service is perceived by young people as accessible, youth friendly and welcoming. 

 The current vacancy is 30 hours/ 4 days per week. 

Skills, experience, and qualifications

• Demonstrated experience working in an administrative and/or reception role within a similar environment.
• Demonstrated experience with the Microsoft Office and Electronic Medical Record software.
• Experience in the not for profit/non-government sector.
• Experience in the youth and/or mental health sector.
• Excellent organisational and time management skills.
• Ability to prioritise and manage multiple and competing work tasks and deliver to agreed deadlines.
• Ability to work independently, with limited supervision.
• Strong customer service skills, particularly the ability to work with young people, and their friends and family.
• Exceptional interpersonal skills with the ability to work with a broad range of people from a variety of backgrounds and experiences, including cultural sensitivity and cross-culture communication.
• Advanced computer skills including word processing, spreadsheets and database applications.
• Courteous, with high levels of professionalism, confidentiality and discretion.
• Adaptability and flexibility to changing work environments and requirements.

A copy of the position description is available upon request.

Please contact the Busselton Services Coordinator Hilary Cayley 61640680 for more information. 

Application instructions:

Applications must include a cover letter outlining suitability for the role and a current resume citing professional referees and can be sent by email via SEEK .

Applications close at COB Friday, 28th of June 2024

Relationships Australia WA is committed to being a 'Child-Safe' organisation and expects all staff agree to our Children and Young People Safety and Wellbeing Policy and Child Safe Code of Conduct. Appropriate rigorous reference and background checking will be undertaken, including a Working with Children Check (where applicable), police record and identity check. We are committed to the safety and empowerment of all children, including those with a disability and from Aboriginal or Torres Strait Islander and culturally and/or linguistically diverse backgrounds.